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How To Use Google My Business To Attract New Customers

Updated: Aug 24, 2023

In today's digital age, an online presence is crucial for attracting and engaging customers. Google My Business (GMB) is a powerful tool that allows businesses to manage their online presence and attract new customers. By optimizing your GMB profile and utilizing its features effectively, you can increase your visibility in Google search results and drive more foot traffic or online conversions. In this blog post, we will explore actionable strategies to help you use Google My Business to attract new customers.

  • Claim and Optimize Your GMB Profile

The first step is to claim and verify your business on Google My Business. Ensure that all relevant information is complete and accurate, including your business name, address, phone number, website, and business hours. Add high-quality photos that showcase your products, services, and location. The more detailed and visually appealing your profile is, the more likely it is to attract potential customers.

  • Encourage Positive Reviews

Reviews play a vital role in influencing customer decisions. Encourage your satisfied customers to leave positive reviews on your GMB profile. Respond promptly and courteously to all reviews, whether positive or negative. Engaging with customers shows that you value their feedback and helps build trust. Additionally, respond to any negative reviews by addressing concerns and offering solutions. Positive reviews and active engagement can significantly enhance your reputation and attract new customers.

  • Post Regularly

Take advantage of the "Posts" feature on your GMB profile to share updates, promotions, events, and special offers. Regularly posting fresh content helps keep your profile active and engaging for both existing and potential customers. You can include appealing visuals, calls to action, and relevant keywords to capture attention and drive customer engagement. Highlighting your unique selling points and showcasing your expertise can attract new customers who resonate with your offerings.

  • Utilize Q&A

The "Questions & Answers" section allows potential customers to ask questions directly on your GMB profile. Monitor this section regularly and respond promptly to inquiries. By providing accurate and helpful answers, you demonstrate your commitment to customer service and create a positive impression. This can lead to increased trust and interest in your business, ultimately attracting new customers.

  • Add Relevant Attributes and Services

Google My Business provides various attributes and services that allow you to highlight specific features of your business. This includes options such as wheelchair accessibility, outdoor seating, delivery services, and more. Ensure that you accurately select the relevant attributes and services that align with your offerings. This information helps potential customers understand what sets your business apart and can attract those specifically looking for certain features.

  • Monitor Insights and Analytics

GMB provides valuable insights and analytics to help you understand how customers are finding and interacting with your profile. Monitor metrics such as search queries, profile views, and actions taken (e.g., calls, website visits, direction requests). By analyzing this data, you can identify patterns and trends, adjust your strategies, and optimize your profile for better performance. This allows you to continuously refine your GMB presence and attract new customers effectively.


Google My Business is a powerful tool for attracting new customers by increasing your online visibility and engaging with your target audience. By claiming and optimizing your profile, encouraging positive reviews, regularly posting relevant content, utilizing the Q&A section, adding relevant attributes and services, and monitoring insights and analytics, you can maximize the potential of GMB to attract new customers to your business. Embrace the opportunities offered by Google My Business and leverage its features to strengthen your online presence and drive meaningful business growth.

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